Frequently Asked Questions

Find answers to common questions about our lubricants, services, and support. Can't find what you're looking for? Contact our expert team.

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Products & Specifications

We offer a comprehensive range of lubricants including automotive oils, industrial lubricants, marine oils, hydraulic fluids, gear oils, greases, and specialty products. Each product line is formulated for specific applications and operating conditions.

Consider your equipment type, operating conditions, temperature range, load requirements, and manufacturer recommendations. Our technical team can provide expert guidance - contact us with your specific requirements for personalized recommendations.

Yes, we offer biodegradable and environmentally-friendly lubricant options. Many of our products meet environmental certifications and regulations. Check product specifications or contact us for details on eco-friendly alternatives.

Our products hold various industry certifications including ISO 9001:2015, API licenses, ACEA specifications, OEM approvals, and military standards (MIL-SPEC). Specific certifications vary by product - refer to individual product datasheets.

Orders & Delivery

Minimum order quantities vary by product. Bulk orders typically start at 208L (55 gallons) drums. Smaller quantities may be available for specialty products. Contact our sales team for specific MOQ information.

Standard delivery times are 5-7 business days for in-stock items within domestic regions. International shipping takes 2-4 weeks depending on location. Express delivery options are available for urgent orders.

Yes, we ship internationally to most countries. Shipping costs and delivery times vary by destination. Some products may have shipping restrictions due to local regulations. Contact us for international shipping quotes.

Yes, you'll receive a tracking number via email once your order ships. You can track your shipment through our customer portal or directly with the carrier. For assistance, contact our customer service team.

Technical Support

Yes, our team of certified tribologists and lubrication engineers provides free technical consultation. We can assist with product selection, application optimization, and troubleshooting. Schedule a consultation through our website or call our technical hotline.

Absolutely! We specialize in custom formulations tailored to your specific requirements. Our R&D team can develop products for unique applications, extreme conditions, or specialized industries. Contact us to discuss your custom needs.

Yes, we provide comprehensive oil analysis services including wear metal analysis, contamination detection, viscosity testing, and condition monitoring. This helps optimize oil change intervals and prevent equipment failures. Learn more on our Oil Analysis page.

Each product includes technical datasheets, Safety Data Sheets (SDS), certificates of analysis, and application guides. Additional documentation such as compliance certificates and test reports are available upon request.

Pricing & Payment

Pricing varies based on product, quantity, and location. Request a quote through our website, contact our sales team, or call us directly. We offer competitive pricing and volume discounts for bulk orders.

Yes, we provide tiered pricing for bulk orders. Volume discounts apply to orders over certain quantities. Contact our sales team with your requirements for a customized quote with volume pricing.

We accept wire transfers, credit cards (Visa, MasterCard, AmEx), purchase orders from qualified businesses, and letters of credit for international orders. Payment terms can be arranged for established accounts.

Credit terms are available for qualified business customers after credit approval. Standard terms are Net 30 days. Apply for a credit account through our business portal or contact our accounting department.

Still Need Help?

Our technical experts are here to help with any questions about lubricants, applications, or custom solutions.

Phone Support

Speak with our technical team

+1 800-EVENZA
Email Support

Get detailed technical assistance

support@evenza.com
Live Chat

Talk with support online